Brick Township residents can now submit requests for municipal services online through the Township’s new E-Service Portal.  After registering for the site, residents will be able to fill out an online form and their request will be automatically directed to the appropriate department. 

“This service is going to improve how we serve the people of Brick Township,” said Mayor Stephen Acropolis.  “It is going to make our entire operation more efficient and give residents the assurance that the people in our organization that are best able to address their requests are working on them.”

Residents can find the E-Service Portal on the Township website, www.bricktownship.net or at eservice.bricktownship.net.

The E-Service Portal works in conjunction with the Township’s Citizen Relationship Management (CRM) System.  Previously, residents would contact a township employee by phone or in person. The employee would then input the information into the system.  Residents will now have the option of placing their request directly into the system.

“The great thing about this service is that it is available to residents 24 hours a day, 7 days a week,” said Council President Anthony Matthews.

After registering for the site, residents will be able to input the information directly into the CRM System and follow the progress of their request.

“Much like you can track a parcel you are expecting on-line, users will be able to track what is being done to fulfill their request,” said Mayor Acropolis.

There are several dozen options available for residents to choose from when registering a request for service.  These include property maintenance concerns, requests for brush and litter pickups, potholes, vandalism, traffic signs and many more. 

“We will be adding additional options to the system as the system becomes more integrated with our new automated processes,” said Mayor Acropolis. “Much as people do more and more of their shopping, banking and other aspects of their life online we anticipate that our residents will prefer utilizing our online services at times that are convenient for them, which isn’t necessarily when we are open right now. Being able to expand our ability to provide services to our residents 24 hours a day in a new, improved and very efficient manner is something I am very proud of.”

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